Privacy Policy
1. Data Controller
Kooky LLC
131 Continental Drive Suite 305
Newark, New Castle, Delaware 19713
United States
2. Scope
This Privacy Policy applies to all services provided through the domain kooky.marketing, including the client portal accessible at portal.kooky.marketing, which enables users to order services, submit custom requests, and access support.
3. Data We Collect
We only collect data strictly necessary to deliver our services and respond to your requests. This includes:
- Data you voluntarily provide: name, email address, service-related messages or information
- Technical data: IP address, browser type, operating system, pages visited, session duration (via analytics tools on the portal)
4. Purpose of Processing
We process your data solely to:
- Handle service orders and deliver requested products
- Respond to support inquiries or custom requests
- Improve user experience and portal performance
- Ensure technical security and operational reliability
5. Legal Basis for Processing
Your data is processed based on:
- Performance of a contract or services explicitly requested
- Your explicit consent (for non-essential cookies and analytics)
- Our legitimate interest in ensuring platform functionality, security, and user support
6. Data Retention
- Form submissions: stored for a maximum of 7 days after request resolution
- Order-related data: retained only as needed for service delivery or legal/accounting purposes (e.g. invoicing)
7. Cookies and Trackers
Main Website (https://kooky.marketing): No tracking cookies, analytics tools, or behavioral scripts are used.
Client Portal (https://portal.kooky.marketing): The portal uses cookies and trackers for the following purposes:
- Essential cookies: to maintain your session and enable ordering
- Analytics cookies (subject to consent): to understand how the portal is used (e.g. via Google Analytics)
- Support cookies (subject to consent): for live chat or in-app messaging where applicable
- A cookie consent banner appears upon first visit to the portal, allowing you to accept or reject non-essential cookies. You can adjust your preferences at any time.
8. Data Security
Kooky LLC applies strict technical and organizational measures to safeguard your data:
- Secure encryption (HTTPS)
- Access control and internal security procedures
- Regular monitoring of system performance and threats
9. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Delete your data (right to be forgotten)
- Restrict or object to data processing
- Port your data to another provider
- Withdraw consent at any time for consent-based processing
- File a complaint with a data protection authority (e.g. CNIL in France)
- To exercise your rights, contact us.
10. Changes to This Policy
We may update this Privacy Policy at any time to reflect legal changes or service improvements. The most current version is always available on our site. Material changes will be clearly communicated.
11. Contact
For any questions regarding your data, privacy rights, or this policy, please contact us.
